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Operations Assistant

The Operations Assistant is responsible for supporting management in all aspects of operations to obtain optimum efficiency in order to maximize the full potential of the Hotel. The Operations Assistant will be proficient in housekeeping, maintenance, front desk hosting, inventory control, ongoing quality assessment, and training new employees. This role should be viewed as a professional position.


Duties and Responsibilities

  • Comply with all Brand standards and Company policies and procedures

  • Support management in daily operations

  • Understand Company goals and project leadership for co-workers

  • Proficient in the use of the Property Management System

  • Communicate Company and Brand standards, policies, and procedures effectively

  • Establish and promote an environment of cleanliness and friendliness to Hotel guests

  • Maintain professional working relationships and communications with hotel staff and management

  • Perform Front Desk Host, Housekeeping, and Maintenance duties

  • Train Front Desk Hosts, Housekeeping, and Maintenance personnel

  • Understand and actively participate in ensuring Brand compliance, customer service, and maintenance of the property

  • Ensure Hotel facility, grounds, and work areas are maintained to Company and Brand standards

  • Conduct quality assurance inspections to ensure the Hotel facility adheres to Company and Brand expectations

  • Maintain applicable Hotel facility licenses and inspections

  • Maintain My Store inventory to Company and Brand standard

  • Maintain linen inventory to Company and Brand standard

  • Takes scheduled call time to cover call-outs for Housekeeping, Maintenance, Front Desk Host AM, PM, and Night Audit shifts

  • Understand P & L fundamentals and meet budgeted targets for each Hotel department

  • Complete all documentation required by management 

  • Performs other duties as assigned by the General Manager



Job Requirements


  • Competent computer skills including Microsoft Office

  • Excellent written and spoken communication skills

  • Excellent multi-task and organization skills

  • Good understanding of engineering principles

  • Must be reliable, professional, consistent, and serious about the tasks at hand

  • Excellent attention to detail

  • Excellent conflict management skills

Physical Demands


  • Able to drive a vehicle

  • Able to lift 50lbs

  • Able to stand and walk for long periods of time

  • Able to repetitively bend, kneel, squat, reach, pull, push

  • Able to take on physically challenging duties

  • Able to inspect all of the hotel premises

  • Able to assist guests in emergency situations

  • Able to perform duties of all hotel positions

Licenses or Certification


  • Valid Driver’s License

  • Work authorization:  United States (Required)

Safety Requirements

  • Ensure guest, employee, and hotel security 

  • Follow procedures for electronic keys and master key set

  • Train staff on proper techniques/standards for utilizing cleaning solutions

  • Maintain a clean/organized work environment 

  • Knowledgeable and able to implement the information in the crisis manual 

Other Duties

This job description is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities are subject to change at any time with or without notice.

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